7-Day Money-Back & Return Policy
At PrimeNest, customer satisfaction is our top priority. We stand behind the quality of our curated products and offer a 7-Day Return Guarantee, which means you have 7 days after receiving your item to request a return or replacement.
Eligibility for Returns
To be eligible for a return:
- Your return request must be submitted within 7 calendar days of delivery.
- The item must be in its original condition, unused, and in its original manufacturer packaging with all accessories included.
- Proof of purchase (Order # or receipt) is required.
Damaged, Defective, or Incorrect Items (100% Free Replacement)
Please inspect your package upon delivery. If your item arrived damaged, defective, or incorrect, please contact us immediately at primenest.admin@gmail.com with a clear photo or short video showing the issue. We will arrange an immediate free replacement or issue a full refund at zero additional cost to you.
How to Initiate a Return
To start a return, simply contact us at primenest.admin@gmail.com with your Order # and the reason for return. Our support team will provide you with the return authorization and shipping instructions within 24 hours.
Refund Processing
Once your returned package is received and verified, your refund will be processed immediately to your original method of payment within 5 to 7 business days.